3PL – 3rd Party Logistics Success

As the owner of a firm dedicated to customer-centric marketing for brands I represent, I knew I needed a contact center that had a similar focus. In 20 years of working with the team at USA Fulfillment, one thing has not changed: the high touch conversation that takes place with the customer. The “conversational” exchange, in lieu of a scripted response, has positively impacted the lifetime value of our customers.

Most fulfillment houses won’t even talk to you in Q4. The USA team developed the timeline and deliverables for a successful onboard. USA was not only up and running on time, but they shipped every package in our peak season within service level. These guys are great! Making the change to USA Fulfillment was the best decision we made for our customers. We are firmly positioned for growth in the coming years.

What truly sets USA Fulfillment apart is their willingness to go above and beyond. Their customer service is simply outstanding. They took the time to understand my specific requirements and provided tailored solutions that fit my business perfectly. It truly feels like an extension of our manufacturing facility and shipping department; able to integrate and streamline flows from our production. USA Fulfillment’s precision and accuracy in handling our products and shipments gave us peace of mind and allowed me to focus on other aspects of our business.

As soon as we signed the contract with USA, they leased more space to support our growth. We have seen our business grow exponentially over the 5 years we’ve partnered with USA, and they have been consistently strong for us throughout.

We needed a partner that could work side by side, to receive orders and customer payments, to handle credit card processing, to take customer service calls, and to fulfill our publications orders. The coordination is key and having a dedicated account manager has been crucial to our success. Partnership is a term that is loosely thrown around, but in USA Fulfillment, we have truly found a business partner.

“USA was far and away the most prompt and they were very proactive from the very first conversation.”

We work at a fast pace to keep up with the growth of our business so that we are always one step ahead of our competition and over delivering to our customers. USA Fulfillment has not only been able to keep up with our demand, but has become an vital part of our success. On one occasion, we made a commitment to our customers that needed to have a package for a big event and there had been some issues with our shipment arriving on time. USA flew down an employee to meet me in Charleston to hand deliver this shipment. This was by far the best customer service I had ever seen and speaks volumes for who USA is and what they stand for. They truly are a partner in our business.