With The Wrong 3PL Services, Your Health And Beauty Products Will Suffer

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3PL Health and Beauty Services

Third party logistics can be hard to wrap your head around, we get that. So we’ve chosen to break down the fulfillment steps for you so that you can better understand what to look for when outsourcing.

We can’t stress enough how important it is to choose the right 3PL partner that fits YOU…it could make or break your business! Hopefully this guide will alleviate some of the headaches that come with researching and picking the perfect partner. When it comes to taking the best care of your products, it’s time to invest in dedicated, high-quality 3PL health and beauty services.

Let’s break it down.

Call centers and customer service

Your reputation with customers matters, because your business would be nothing without them…right? But your relationship with them starts earlier than you might think. They love your products, of course, or else they wouldn’t keep coming back and buying more. Every order is meaningful to them.

But their opinion of you and your brand starts in the call center and with your customer care team. The relationship between your business and your customers is one that needs to be nurtured. Just like you need them to survive and thrive, they need to continue to feel appreciated and valued by you.

With a professional and friendly customer service team, customers won’t dread calling with questions, comments, and concerns. And it means that said questions, comments, and concerns are responded to easily and knowledgeably. Get a partner so good that they know your products just as well as you do.

Grade Your Current Partner Now!

Your warehouse matters

Now that you can be sure your reps are capable of keeping the customers you already have while also attracting new ones, it’s time to focus on your potential warehouse. You require specific qualities when handling health and beauty products, so keep an eye out for the following:

Strictly-controlled environmental conditions. This one is critical and an absolute must. First off, ensure the warehouse is FDA Food-Grade certified, then be sure they specialize in health and beauty products. In an ordinary warehousing situation, health products can lose their efficacy and beauty products can become contaminated. It’s simply unacceptable to be sending customers ruined products. Pick a partner that can handle your inventory appropriately.

Customized inventory tracking and reporting to match your detailed needs. Protecting product quality takes more than the right environment. It takes highly detailed tracking that allows you to identify expiration dates, lot numbers, and so on. Pick a partner that can custom-tailor tracking and reporting for each client, based on the data you need to see, not what we want you to see. We give you a private, secure portal, too, so you can see for yourself any time, from anywhere.

Shipping & delivery

In order to be successful, you’ve got to trust in the people that are handling your products. Who do you want to be picking and packing customer orders in the warehouse? Who do you want to be the last one to handle inventory before it gets shipped off to customers?

The quality of the people executing your third-party logistics will determine the quality of the orders and packages that arrive on your customers’ doorsteps. Think about that before you choose.

Don’t risk disappointing customers and losing sales by opting for the cheap-o choice. Both your customers and your health and beauty products will suffer. Instead, give them a seamless, efficient, friendly and proactively helpful experience. Use this guide to help you choose a partner that will provide you with comprehensive, turnkey 3PL health and beauty services.

Contact us now, we might just be the right fit for you!