Choosing Among the Best Order Fulfillment Companies

Best Order Fulfillment Companies

Choosing an order fulfillment company can be daunting. There are a lot of company to pick from. In some ways they all seem alike, but they are not. Especially if your company and customers demand exceptional service instead of just-OK fulfillment. Or if you’re in an industry such as health & beauty or dietary supplements, that requires specialized inventory management and legal compliance.

See How Your Current Fulfillment Scores Versus The Best Order Fulfillment Companies

How can you find and choose among the best order fulfillment companies?

This revealing quiz will show you how you’re doing now, whether you’re handling fulfillment in-house or working with an outsource partner. In fact, you’ll probably discover some “needs” you didn’t know a fulfillment partner could address. (Hint: the best of the best expect you to have unusual or interesting challenges, because every business is unique. At USA Fulfillment, we say, “Bring it on!”)

Ask to see their performance metrics.

How do their everyday performance compare with industry standards? Remember, standard is another word for average. If your company is looking for one of the best order fulfillment companies, standard won’t do. Exceptional fulfillment companies have a high touch culture that motivates them from within. Here at USA, we like to say that high touch is in our DNA, because it was instilled by our founder more than 25 years ago.

We don’t have to read about it on a wall plaque posted by management, because USA is employee-owned. Our people are personally invested in delivering the best to your company and your customers, because that’s how we grow our own business.

Don’t take their word for it.

Once you’ve narrowed the field, talk to some of their customers. Ask about their expectations, especially anything out of the ordinary, and ask how well those expectations are being met. Has the company seen an increase in sales and customer lifetime value? A decrease in returns? Tangible improvement is one key reason for selecting one of the best order fulfillment companies.

After you’ve vetted your candidate partner with current customers, pay them a visit. Check out their facilities. Meet the people who will be your voice with customers.

Ultimately, the best order fulfillment companies are the ones that is fully capable of serving your company’s unique needs. The one that is obviously excited about the prospect of doing that. The one that is anxious to go above and beyond for you and your customers. And one more thing: The best fulfillment company is filled with people you like, with whom you want to develop a long-term working relationship.