eFulfillment- Which Companies Do eFulfillment Right?

eFulfillment: It’s not necessarily the same as traditional fulfillment so who you choose as an outsourcing partner matters.

Is Your eFulfillment Outsourcing Partner Performing Up To Your Standards?

A lot of companies make the mistake of assuming that efulfillment is a no-brainer. All you have to do is take the customer’s order, box it up, put a shipping label on the box, and off it goes. The order is filled. But if that’s true, how come so many companies can’t seem to get it right?

Because there is more to doing efulfillment well than you think.

How can you tell if your efulfillment company is doing it right?

The same way you’d evaluate any other business process:

• Compare your eFulfillment results to business-specific metrics – your sales goals, customer satisfaction ratings, etc. Are sales growing? Are you retaining more customers? Or are mistakes and delays costing you in returns as well as customer flight?
• Compare your performance results to industry standard benchmarks. These are averages – the least you should expect from an average eFulfillment company. Of course, that’s not enough if your brand stands for superior quality and customer service. In this case, you need an eFulfillment partner that will give your customers consistently exceptional service.

Hmmmm. Definitely more to think about here. Taking our free quiz is an excellent way to grade your current eFulfillment company and services. You can see where performance gaps need to be filled. And where you can boost service levels or add details to give your customers a truly impressive purchasing experience. The kind of experience that makes it clear just how much you value them.

Here at USA Fulfillment, we call that high touch. It’s the way we’ve always done business – treating every one of our clients’ customers as if they are our own customer. If we don’t impress them, how can we impress you?

So we’re friendly, knowledgeable, and helpful when customers are ordering. We’re fast and 99.92% accurate getting those orders out the door. And when they see the beautiful package that arrives, customers are amazed. That’s high touch, delivered in your name. And that’s doing Efulfillment right.

What difference does it make?

If you have no competitors, you can probably afford to go with the cheapest, “no frills” eFulfillment company. It’s not like your customers have a choice. But of course they do – they could choose to forego whatever you sell. And you can’t afford that. Besides, most companies do care what their customers think. And top companies realize that customer experience is everything when it comes to growing their business and brand.

You want your customers to know you care. You want to know they’re being wowed, every step of the way. So get what you want. What they deserve. Call USA and start doing eFulfillment right.