Fulfillment Center Success: Fact #5 Average Order Size Increases With The Right Fulfillment Center

The fifth fact about fulfillment center success is that when you work with the right fulfillment center, your average order size will increase.

Fulfillment Center

It’s a fact: choosing the right fulfillment center can increase your sales.

That may astound you, but it gets even better. Because with the right fulfillment partner, you can increase sales in two ways:

• Higher average order size
• More/more frequent) repeat business

At USA, we believe sales and fulfillment are one and the same

High touch customer care is the foundation of every exceptional fulfillment center. (Spoiler alert: there aren’t many fulfillment companies that can live up to high touch standards, day in and day out.)

How do high touch customer interactions increase average order size?

• With speedy response that secures orders instead of losing them to abandoned calls,
• With friendly, knowledgeable fulfillment center pros who can easily engage customers in conversations about products, to answer questions and make upselling and cross-selling recommendations.
• With near-perfect order accuracy, thanks to real-time access to inventory availability and other pertinent data.

We don’t merely take orders, we help each of your customers shop wisely and “fulfillingly.” They don’t just buy, they are excited to buy more.

And, PS, our back end fulfillment is as high touch as our customer care center. We work fast, and we don’t drop the ball. We know that the “ball” that’s in our court is your brand. It may be powerful, but it’s also fragile if handled without care. If we break your trust in us, we’ve lost a client.

Heaven forbid! We want your company as a lifetime partner. That’s why we work so hard to create customized, personalized relationships with each of our clients.

It’s a sales manager’s dream come true

Higher sales per order plus more repeat business adds up to greater customer lifetime value. And since high touch experiences build loyalty, that customer’s “buyer lifetime” will be longer, too. You’ll have less frustrating (and expensive) customer attrition. And more brand advocates to bring new customers who will expand your cycle of sales increases. That leads to a bottom line any CFO could love.

And all because you choose the right fulfillment center to be your partner.