Give Back To Your Customers With High-Touch Fulfillment Services

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Fulfillment Services

There comes a time when you have to ask yourself, “Why are we doing this?” Your call center isn’t impressing customers, your shipping department is chronically behind, and meeting the stringent warehousing conditions required for your dietary supplements inventory is killing you financially. It’s time for fulfillment services you can count on to get things right.

If you don’t do something soon, your customers will get fed up and go elsewhere. Not only that, you’re wasting precious company resources on something that, however important, is not core to your business mission. When you partner with the right professionals, you can get order fulfillment services that strengthen customer relationships and loyalty and increase sales without sacrificing product safety.

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Quality is critical 

For most companies, product quality is measured by how well the item performs and how long it lasts. But for companies in the vitamin and supplement industry, though, product quality means that every item is safe and healthful as expected. That’s a big difference. And it means your fulfillment partner has to understand that serving you is more complex than taking orders, picking boxes off shelves, and slapping labels on them.

Few fulfillment companies can do that, but it’s quality that your customers deserve. After all the loyalty and support they’ve given over the years, it’s time to give back to them. So partner up with the best fulfillment services provider and give them a high-touch, high-quality customer experience whenever they order from you:

• Fulfillment services that stay on top of the latest trends and best practices, for their sake
• A USDA Food Grade certified facility with temperature-controlled rooms to meet critical product protection standards. To assure nothing is ever overlooked, we invite an FDA regulatory firm to periodically conduct mock inspections.
• A fully secured facility, with keycard access and 24/7 monitored video surveillance, and impeccable inventory accuracy.
• The ability to track inventory by lot number, expiration date, serial number, or whatever you need, with real time inventory visibility and tracking.
• Same-day order processing. And every package shipped represents your brand beautifully.

Quality starts with the first contact 

It doesn’t really matter how great your warehousing and shipping program is if your call center service is less than stellar. Customers expect you to treat them with the same care and attention to detail that you devote to your inventory. Every one of them deserves friendly, helpful high touch service with every contact.

If you think your customers are worth the extra effort (and we know you do), let’s talk soon.