Inbound Call Center Solutions: The One Thing You Must Absolutely Do To Create Customer Satisfaction

Creating customer satisfaction is arguably the most important task of any company. When it comes to inbound call center solutions, there is one thing you must do.

 

Inbound Call Center

Any brand that is driven by desire to satisfy customers knows there are lots of factors that go into securing customer approval. But if we had to pick just one thing you must absolutely, positively, always do to create customer satisfaction, we would say this: Your inbound call center must consistently deliver outstanding ordering experiences.

Your company produces top-of-the-line products that reliably attract shopper interest. After that, it’s out of your hands and up to your inbound call center. It’s their responsibility to close sales deals by converting interested shoppers into buyers. It’s up to them to suggest additional products your customer might like.

 

Call center agents have to be “on” all the time, without fail.

They can’t be great one day and iffy the next. They can’t answer the phone quickly one day, and leave people dangling on hold the next. You can’t expect customers to talk with a friendly, conversational rep one day and get someone the next time who is disinterested or difficult to understand.

At USA Fulfillment, we don’t just satisfy customers, we amaze them. We do that with our:

• US-based onsite agents who are personable, and available 24/7 via phone, live chat, or email
• Answer rate that averages 20 seconds or less (and results in an abandoned call rate of 1.5% or less – half the industry average)
• Near-perfect order accuracy
• Increased sales per transaction

It’s not only our statistics that are amazing, it’s the fact that we perform like this consistently. We know that’s what you and your customers want from an inbound call center. And, by the way, on those rare occasions when a customer is less than satisfied, we resolve issues quickly and positively. Nothing satisfies a cranky customer more than a brand that listens.

 

We listen in another way, by recording 100% of our calls.

That enables us to ensure our customer care reps are doing their best work with every contact. Recordings also enable our client companies to monitor what’s being said, to ensure our reps are fully trained and up-to-date on every product and every promotion.

 

We call it “high touch.”

We deliver consistently outstanding customer experiences every day, because that’s how we do business. To us, no detail is too small if it benefits your customer. We serve B2C, B2B, and eCommerce clients across many industries, specializing in small products. We offer integrated multi-channel inbound call center solutions customized for your company and your products.

Each of our clients has a dedicated account manager, because that helps build stronger relationships. And each client receives detailed, real-time tracking and reporting, with 24/7 access, because that helps you make agile business decisions. Best of all, we get it right the first time, and that helps build brand loyalty.