Order Fulfillment Services: 4 Things You Need From Your Fulfillment Partner

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Order Fulfillment Services

If order fulfillment was easy, you wouldn’t be considering outsourcing right now. Or maybe you have been outsourcing but aren’t thrilled with the results. There’s a difference between “satisfactory” order fulfillment services and what you can get from a really great fulfillment partner.

Wouldn’t you prefer really great? You can have it, if you look for these four things in a fulfillment partner. You might think of them as the “4 habits of highly effective order fulfillment services”:

1. Fantastic people create better order fulfillment services.

Anyone can answer the phone or reply to an email. Heck, a robot or interactive software can take orders. A true fulfillment partner treats your customers as well (or better) than you do, because your customers are their customers. Ordering should be a seamless, painless experience — delivered by real, genuinely helpful, customer care representatives.

Fantastic people behind the scenes – handling picking, packing and shipping – take personal care to ensure every detail is just right before a package leaves the premises. Sure, automation speeds the process, but there’s no substitute for the human touch.

2. State-of-the-art facilities (a MUST for great order fulfillment services).

It takes the latest equipment and management technology to make order fulfillment services run smoothly. When everything is integrated, real-time communication speeds the entire process and ensures accuracy at every step.

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3. Comprehensive safety and security

You’re entrusting your inventory and data to someone else. In today’s world that can be a scary proposition, for you and your customers. A true fulfillment partner has you covered, with broad measures that keep your products and proprietary information safe and secure.

They use monitored, 24/7 video surveillance, key card access and other procedures to protect your products. If your products are regulated, they’ll provide a quality system with standard operating procedures that ensure efficacy. They are PCI-compliant and observe the latest protocols to protect credit card and other data.

4. Unwavering commitment to service

Here at USA Fulfillment we call this “high touch.” Our only goal is to do our absolute best to provide each customer with an outstanding experience, from first contact through package delivery. We know everything we do reflects on you, because we are you in the eyes of your customers. When they are thrilled with their experience, that reflects well on us, too.

There are lots of fulfillment companies who would be happy to take over your order fulfillment services. But a true partnership is a collaborative effort, not the result of one company hiring out a list of commodity services to another company. Partners play off one another, working together to produce better results than either could achieve on their own. In the case of fulfillment, those better results include increased brand reputation, increased sales, and increased customer loyalty.

If that sounds good to you, keep in mind these four “needs” as you research potential order fulfillment services partners. When you find the right fit, you’ll know.