These Inbound Call Center Solutions Will Protect Your Supplements In 2020

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Call Center Solutions

Due to the global shift this year, call centers and customer service lines have been inundated with worried and unsatisfied customers. With an increase of online orders and a decrease in the number of employees on-site, businesses have had a hard time packing and shipping out products to customers in a timely manner.

Unfortunately, late and incorrect orders are directly related to companies being under-staffed and overtaxed right now…but the more mistakes that are made means the more customers will calling and emailing and expecting a timely response. It becomes overwhelming; it’s hard to play catch-up.

Luckily, we know times have been tough, and we’re here to give you some call center solutions. These days, they’re invaluable; they could be just the thing you need to keep your logistics afloat.

 

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Let’s start from the beginning

First off, it’s always important to be proactive from the start to minimize any number of mistakes; if you’ve created an environment that breeds and harbors efficiency, accuracy, and professionalism, you’re already ahead of the game. Customers will be satisfied with the products and services you crank out.

But for unprecedented times like, let’s say, the year 2020, there are lots of factors (some that are out of your control) that can cause your business to become back-logged and bogged down.

Now, more than ever, customers are relying on online orders, and supplements happen to be one of the most important ones. If you do it right, you can have the product in their hands on the day you promised. We’ve got some inside tips to share so you can maintain exceptional customer service with new call center solutions.

 

What does it all come down to?

When it comes down to it, you need a long-term partnership. You need more than just a quick fix to set things straight. You need a logistical makeover, services that will knock your current vendors out immediately.

With a call center partner who’s in it for the long haul, you can build a foundation of the highest quality. And once you start building together, before you know it, your business will begin to grow and progress. When your customers mean just as much to your call center as they do to you, then you’ve truly won. Let’s dig in:

• Agents that are experts on fulfillment specifics, who’ve got call center solutions for your every need. Even better, every service is personalized, so you’ll never have to worry about wasting your time with automated responses. Think: toll-free phone, email, live web chat, and SMS text, so they’re always there when they’re needed. It’s an up-to-date experience catered tightly to your customers’ needs.
• A customer contact center fully integrated with an Order Management System, so your customers are guaranteed real-time order and inventory information.
• Supplements are special. You need a partner who knows your products backwards and forwards. One who has the ability to build customer rapport enough to make personalized suggestions to specific customers for specific supplement products. How amazing is that?
• Don’t just pick your Average Joe. Trust us, if you do, you won’t stand out to customers. You’ve gotta find the people that are in this for you, that have got all the answers for enhancing customer experience, building brand loyalty, and increasing sales to build customer lifetime value. Choose well; choose a partner that will be there with you through the entire fulfillment process, beginning to end. Your customers deserve it.

 

Any of this sound good to you?

Give us a call, we might just be the perfect fit.