Third Party Logistics: 4 Handy Resources For 3PL

When outsourcing fulfillment to a third party logistics provider, it’s important to be aware of the useful resources at your disposal.

Third Party Logistics

If you’re going to outsource your company’s fulfillment to a third party logistics provider, you will need some assurances. You should expect:

• Consistently superb customer service and experience
• Safe, secure and careful storage and handling of your products
• Full protection for company and customer data
• Real value for your money

That requires a lot of trust, because you’re putting your brand in the hands of that third party logistics provider. The best way to boost your confidence is to partner with the best company you can find.

How will you know which 3PL company is the best?

These four resources will help you ask the right questions and set the right expectations, so you can build a long-term relationship that brings the most benefits to your company and your customers:

Resource #1: This handy needs assessment.

Use it to score your current third party logistics program, so you can see where you need to improve. (You can score your call center operations, too.)

Resource #2: Our free e-book, “Choosing the Right Fulfillment House for Your Company.”

Frankly, there is a lot more to third party logistics – done well – than most companies realize. This e-book explains in detail what you should look for in a partner and why. It is essential reading for any company already outsourcing or considering outsourcing 3PL services.

Resource #3: Our other free e-book, “Deliver Me!”

There’s no question your third party logistics have to be spot-on all year long, but delivering excellence during the holidays is a significant challenge. This e-book reveals how you can stop losing customers and transform your fulfillment into winning customer service no matter the season.

Resource #4: Your 3PL company.

Wait — what?!  Yes, that’s right. The right fulfillment partner is more than just another vendor, they should be an ongoing resource to help you grow your business. They should have your back, constantly looking for ways to help you restrain costs without sacrificing high touch customer service. They should be constantly on the lookout for ways to boost your customer touches to an even higher level.