Third Party Logistics: Score Your 3PL Efforts

Already trying to capitalize on 3PL benefits? Find out how you are doing!

 

Third Party Logistics

You knew it was a good business decision to outsource fulfillment to a third party logistics provider. You were able to get rid of a complex, frustrating, non-core operation and redirect your resources toward more productive activities. You’re focusing on customer acquisition and produce development like never before.

And things seem to be going well with your third party logistics partner. Yet you keep wondering, “Are we really getting our money’s worth?”

You have a contract that defines services and performance metrics, but when it comes to 3PL, you need to read between the lines, too. SLAs don’t tell the whole story about what your provider is delivering – or should be delivering. And aside from examining your fulfillment ROI, no business can make smart decisions about product development, marketing, or customer acquisition without a clear picture of their fulfillment program.

Your fulfillment process ties it all together for customers. Whether you outsource or not, customers associate their ordering and package delivery experiences with your brand – for better or worse. That makes third party logistics mission-critical if you hope to protect your brand and grow your business.

 

Score your current 3PL efforts

This assessment tool is designed to help you read between the lines, to see if you’re getting all you should and to see where you might want more. For instance, USA Fulfillment offers comprehensive 3PL solutions, custom-tailored to each client’s unique needs:

• Our facility is FDA Food Grade registered, crucial for foods, dietary supplements and health and beauty products
• We are ISO 9001:2008 certified and compliant
• Our facilities are secured by round-the-clock, monitored video surveillance, including every inventory aisle, and our security personnel are extensively trained
• Warehouse and shipping personnel handle your products carefully, because they are valuable – to you and your customers
• Our centrally-located East coast facility can reach 70% of American customers in 1-3 days
• We negotiate lower rates with delivery carriers
• We customize reporting for each client and give clients real-time access to their data via secure portal.

The most effective third party logistics deliver comprehensively exceptional service to you as the client and to your customers, as the ultimate judges of your products and company. Reading our free e-book will help you uncover areas where your fulfillment house could – and should – be going the extra mile for you.

You should never have to wonder whether you’re getting your money’s worth from 3PL. Instead, you should be confident you’re getting continuous improvement — something quality-conscious brands (and 3PL providers) build into every aspect of their operation.