Call Center Services

GRADE YOUR CURRENT FULFILLMENT/CALL CENTER EFFORTS

“We need people who will give our prospects and customers the same amazing service we do, not sound like robots.”

Our high-touch service extends beyond fulfillment. All of our call center services are high-touch, too!

Below you’ll see a list of our call center services and capabilities. We have what it takes to create the ideal combination of services for your company. But it’s how we deliver those services that truly sets USA Fulfillment apart.

Service itself is our ultimate service.

We treat every conversation and every packing task as an opportunity to wow your prospects and customers. That builds brand loyalty and increases customer lifetime value.

Call Center Services and Capabilities:

Inbound order capture
High first call resolution rate
High touch customer service
Excellent contact center metrics well-above industry standards
Low agent attrition
Knowledgeable and experienced agents
Skill based agent routing
Order status, product inquiries, tracking
Cross-sell, Up-sell
Level 1 PCI Certified
Call disposition tracking
IVR menu trees
Appointment setting
Email management
Email disposition tracking and reporting
Social media management
Refund, credit and return processing
Mail and email correspondence
Chargeback investigations and reconciliation
Tracers, claims and call-tags
Robust contact center reporting

To learn more about our Call Center Solutions or Fulfillment Services let’s connect! Contact us and we can discuss designing a custom, comprehensive solution to address your specific fulfillment and customer services needs. Or, take a Needs Assessment to evaluate your current fulfillment efforts and to identify opportunities for improvement.