Fulfillment Center Partners Need To Be Evaluated

But How Do You Score Your Current Fulfillment Center Partner?

Not every fulfillment center partner earns an A from their clients. Or 5 stars. Not by a long shot. How you grade your current fulfillment partner depends on your criteria and your business goals. Whatever the details, it takes a lot more to deliver exceptional results than to do an OK job.

Score Your Current Fulfillment Center Partner Now

Any fulfillment center can earn a C. All they have to do is box up your stuff, stick a label on it, send it out the door, and hope for the best. Some customers will be happy, some won’t. It’s the nature of business, right? And maybe that’s OK with your customers and with your company. But what if OK doesn’t cut it? What if your brand stands for excellence, and your customers expect an excellent fulfillment experience?

Does your fulfillment center partner make the grade?

Here are 9 questions you can ask yourself to assess how well your partnership is working. Do they:

1. Staff their customer care center with friendly, highly-trained professionals who can advise and upsell your customers, rather than merely typing in orders?
2. Base their operations on a high-touch philosophy that focuses on giving each customer the best experience, every time?
3. Offer above-and-beyond, custom-tailored services, or only a list of off-the-shelf options?
4. Adhere to your desired performance metrics, rather than settling for industry standard?
5. Maintain unwavering safety and security protocols that protect both your inventory and your data?
6. Assure order accuracy that virtually eliminates costly returns?
7. Offer creative product packing suggestions that wow and inspire your customers?
8. Get packages to your customer’s door on time – or, often, faster than expected?
9. Provide real-time tracking and reporting that gives you all the data necessary to make better, more agile business decisions?

It’s a lot to think about, isn’t it? A top-flight fulfillment company can deliver in every category noted above. In fact, they are devoted to exceptional performance, for one simple reason. Your success is their success. So with all that in mind, how would you grade your current fulfillment partner? C for “common”? Or A+ for “amazing – always”?

Instead of guessing, score your fulfillment center partner with this quick, free tool…